FAQ

Frequently Asked Questions (FAQ)

1. What is your return policy?
   We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return items within 30 days of receiving them. Please note that return shipping costs are the customer’s responsibility.

2. How do I initiate a return or exchange?
   To start a return or exchange, please contact our customer service team at contact@posterdaddy.co. We will guide you through the process.

3. How long does shipping take?
   Delivery times vary depending on the destination. Orders within Europe typically take 3–7 business days. International shipping times may vary depending on customs and the shipping method selected.

4. Can I track my order?
   Yes! Once your order has been shipped, you will receive a tracking number. You can check the live status of your order on our website under Order Tracking or directly on the carriers website.

5. From which warehouses do you ship?
   We operate multiple warehouses, primarily located in US and Europe. This allows us to provide more efficient shipping and better service to our customers.
   

6. What if my order arrives damaged or incorrect?
   If your order arrives damaged or incorrect, please contact our customer service team immediately. We’ll help resolve the issue as quickly as possible.

7. Do you offer customer support?
   Absolutely! You can reach us at contact@posterdaddy.co or directly through our website on the Contact page if you have any questions or need assistance. Always add your Order Number if you need help regarding orders. Please Don't use the Website AI CHAT BOT for order regarding issues or questions.

8. What are your customer service hours?
   Our customer service team is available Monday to Friday, from 10:00 AM to 4:00 PM (local time). We usually respond to back within 3 days. We strive to answer all inquiries as fast as possible but get a lot of requests daily so please be patient. 
   

9. Do you have a loyalty program or discounts for returning customers?
   Yes! We value our customers and offer a loyalty program that rewards repeat purchases. Sign up for our newsletter to stay updated on exclusive offers and discounts!